UBIQUITY

The added value for all automation devices

  • UBIQUITY WEBSITE

Secure and certified technology for remote assistance through interactive services and optimized VPN connection for access to the automation sub-network

UBIQUITY is a simple and ready-to-use solution. Its installation does not require any ICT expertise in network and firewalls configuration. It has a user-friendly interface that enables access to remote systems (PLCs, HMIs, drives, etc.) with a simple click through a VPN optimized for industrial communications.


The solution allows transparent management of remote systems as if they were connected to the enterprise network and it does not require the support of network administrators for any NAT, proxy, firewall, public IP and reserved ports. 


UBIQUITY adds huge value in ASEM supervision and control system, but it is also a solution delivered as a software component to install on ASEM IPCs and third parties hardware.


UBIQUITY is included in all ASEM Windows based HMIs, PACs and IPCs.


The software is available for download on the dedicated UBIQUITY website.

introduction

The software solution UBIQUITY enables the access to remote supervision and control systems (based on Windows CE and Windows 32/64 operative systems) and to the automation devices (PLC, drive, etc), connected to the Ethernet and Serial sub-networks of the IPC/operator panel/controller/router, through a VPN (Virtual Private Network) based on proprietary technology optimized for industrial communication.

UBIQUITY does not require additional hardware and allows to operate in remote plants as if they were directly connected to your enterprise network. It enables technical support teams to solve any issue, eliminating the need for on-site assistance, dramatically reducing postsale service costs.

This solution is particularly useful during machine setup and commissioning, to monitor remote applications, to modify and update software applications and remotely debug PLCs and other automation devices.

What I can do with UBIQUITY
  • Remotely program, debug and update IPC/operator panel/controller/router on which UBIQUITY runtime is installed
  • Remotely program, debug and update PLC and automation devices connected to Ethernet and Serial subnetworks of IPC/operator panel/controller/router on which UBIQUITY runtime is installed
  • Malfunction Analysis
  • Software applications updates

How it works
  • Uses a simple Internet connection
  • Creates a VPN between the remote assistance PC and the remote device activating sub-network access
  • Activates safety procedures with end-to-end sessions without any intermediate
  • Ensures reliability and service continuity thanks to a redundant and distributed server infrastructure


Highlights

→Remote control of systems installed on plants and

machines, like IPCs, HMIs and controllers

→ Access to Ethernet and Serial devices connected

to the IPC/HMI/controller/router sub-network

→ Application tools: file transfer, chat, task manager, multimonitor remote desktop support, RDP multiple sessions on Windows Server based remote systems

→ Proprietary VPN technology optimized for industrial communication with integrated protocol analyser

→ Mobile VPN for remote access from Android mobile devices

→ Available with the same features for Windows 32/64 and Windows CE platforms

→ No additional hardware required

→ SSL/TLS safe connection

→ Simple and easy-to-use interface

→ Distributed and redundant server infrastructure ensuring service continuity

→ Possibility to implement a private server infrastructure

→SDK (Software Development Kit) for programming the activation of the Control Center functions also by external applications

→ Runtime with multiple connection support

→ Built-in firewall:

 - Filter on VPN tunnel

 - Higher security and bandwidth control

→ Advanced user profiling and access control

→ Tracking of all Domain administration activities

→ Tracking of all session's activities

→ Internet sharing for LAN devices

→ Remote desktop via Web access

→ Automatic update of the runtime

→ IEC 62443-3 security certified

→ Two-factors authentication with ASEM Authenticator App for iOS and ANDROID

→ Security architecture with x.509 certificates for authentication and authorisation

UBIQUITY The components

UBIQUITY Control Center

Control Center is installed and executed on the remote assistance PC and allows to manage the domain, the users and their privileges, and the connection with remote devices.

Compatible with Windows 32/64 devices.

UBIQUITY Runtime

The runtime is the software component installed and executed on the remote IPC/HMI/controller/router that supervises or controls the automation process. It requires neither additional hardware nor network configuration and it uses the existing Internet connection.

The Runtime available for Windows 32/64 and Windows CE operating systems installed on the devices on field, or integrated in the Ubiquity Routers.

Domain

Domain is the "customer account" to make use of UBIQUITY infrastructure and services.

Web App

The UBIQUITY web application allows, with a web browser, to access the desktop of the remote devices from PCs, tablets or smartphones.

UBIQUITY Server Infrastructure

Communication between Control Center and Runtime is ensured by a redundant server infrastructure built and maintained by ASEM which uses state-of-the-art security technologies for data exchange such as SSL/TLS, public key cryptography, safe, fault tolerant and redundant server farms to secure data privacy and entirety.



The Server Infrastructure to implement the secure and fast end-to-end connection with the remote devices on field.

UBIQUITY VPN Android App

UBIQUITY VPN App enables UBIQUITY VPN from Android devices to alla runtimes, routers and their subnet devices

UBIQUITY AR App - remote assistance in augmented reality

The App available for Android and iOS allows the field operator to show the technician on Control Center the scene framed by the smart phone camera. The two technicians can also interact using geometrical shapes in over impression anchored to the real detail.

Server Infrastructure

ASEM Server Infrastructure, for each customer related Domain, gives no limitation to the number of configurable users, devices, concurrent remote desktop and VPN sessions.

Server infrastructure

To provide an excellent service ASEM built a redundant and globally distributed server infrastructure that counts two farms in Europe (Munich and Amsterdam), two in the United States (western and eastern coast) one in South America (Brazil) and two in Asia (Singapore and Hong Kong).

Private Server Infrastructure

With the Private Server package, it is also possible to install a private server infrastructure in complete autonomy. The server application can be installed on dedicated systems or cloud servers.

Two types are available:


Primary Server and Secondary Server.

The Primary Server is the basic software package and provides autentication security and communications as the ASEM server infrastructure.

Primary Server:

→Data storage: authentication, permission and security management UBIQUITY Runtime licenses management

→Relay feature to implement end-to-end communication


The Secondary Server is an optional package with relay functionality, to improve and increase the connectivity performances. It is possible to buy several secondary server licences and install them in different locations worlwide.

Secondary Server (option):

→Relay feature to implement end-to-end communication

→You can install multiple instances to reduce latency and balance traffic load.

Domain types

UBIQUITY Domain is available in three different versions: Single Entity-Single Access, Single Entity-Multi Access and Multi Entity-Multi Access. Single Entity Domains are and chat with the remote operator. The PRO version enables also the access to all the automation devices (PLCs, drives, etc.) connected to the Ethernet or Serial subnetwork of the remote IPC/HMI/ controller/router .
The Pro licence is available accessible by users of one only company, Multi Entity Domains are accessible by users of different companies. Single Access Domains give access to UBIQUITY also as a portable licence, that can be moved up to 20 times to different devices. The Basic version is also available with "Concurrent Access", that allows a limited number of system that have no runtime licence to get connected. Runtime versions Domain types infrastructure and services to one user at a time, Multi Access Domains give access to UBIQUITY infrastructure and services to more users at the same time.


Tipologie di Domini UBIQUITY
Single Entity- Single Access
Single Entity-Multi Access
Multi Entity-Multy Access
Dominio accessibile e utilizzabile da
Utenti di una sola azienda
Utenti di una sola azienda
Utenti di più aziende
Accesso ai servizi di teleassistenza abilitato a
Un singolo utente alla volta
Più utenti contemporaneamente
Più utenti contemporanemente

Requirements

CONTROL CENTER
SW Requirements
Operating System
HW Requirements
.Net Framework 4.0 Client Profile
Windows 7 32-bit and 64-bit
Windows 10
Windows Server 2008 and Server 2008 R2
Windows Server 2012 and Server 2012 R2
At least Celeron 1.6 GHz with 512 MB RAM
RUNTIME
SW Requirements
Operating System
HW Requirements
.Net Compact Framework 3.5

Windows CE 6.0 (x86)
Windows Embedded Compact 7 Pro (ARM, x86
256 MB RAM
At least CPU 500 MHz
.NET Framework 2.0 SP1 or 3.5 (distributed with setup)
Windows XP SP3
Windows Embedded Standard 2009 (XPe)
Windows Embedded Standard 7 (7E and 7P) 32-bit and 64-bit
Windows 7 32-bit and 64-bit
Windows 10, Windows 10 IoT Enterprise
Windows Server 2008 and 2008 R2
Windows Server 2012 and 2012 R2
512 MB RAM
At least CPU 500 MHz

Primary Server

Hosting

2 public IP addresses, one of them associated to an Internet Domain name 

Software

Windows 7 64 bit or later
Windows Server 2008 64 bit or later
SQL Server 2012 or later, Express edition or greater
.NET Framework 4.6.1 Client

Secondary Server

Hosting

1 public IP address

Software

Windows 7 64 bit or later

Windows Server 2008 64 bit or later
.NET Framework 4.6.1 Client

Runtime versions

Runtime component is available in Basic and Pro versions for WinCE and WIN 32/64 operating systems.

The Basic version provides access to the IPC/HMI/remote controller and provides remote-desktop, remote task manager, remote file manager UBIQUITY Domain is available in three different versions: Single Entity-Single Access, Single Entity-Multi Access and Multi Entity-Multi Access. Single Entity Domains are and chat with the remote operator. 

The Pro version enables also the access to all the automation devices (PLCs, drives, etc.) connected to the Ethernet or Serial subnetwork of the remote IPC/HMI/ controller/router .

The Pro licence is available accessible by users of one only company, Multi Entity Domains are accessible by users of different companies. Single Access Domains give access to UBIQUITY also as a portable licence, that can be moved up to 20 times to different devices.

The Pro router license, on LINUX systems, extends networking functions by integrating Internet sharing (ICS), NAT (Network Address Translation) and routing.

The Basic version is also available with "Concurrent Access", that allows a limited number of system that have no runtime licence to get connected.



* available only for Win CE licences only
** available only for Win 32/64 licences only
*** only available for Win32 licenses, no router

UBIQUITY Runtime
Basic
Pro
Portable
Basic with Concurrent Access
Pro Router
Remote desktop (also multisession with Windows Server) file & task management, chat, screenshot
VPN to the remote device
VPN with access to the Ethernet sub-network of the remote system
-
-
VPN with access to the Serial sub-network of the remote system
-
-
VPN from a mobile device to remote system (UBIQUITY VPN Mobile licence required)
Integrated firewall 
API to interface proprietary software applications
Runtime operations persistent log
Multiple connections from different Control Centers to a single Runtime
Multiple connections from a single Control Center to different Runtimes
Multiple connections to a limited number of systems (2/5/15) with no Runtime licence
-
-
-
-
Structured Domain creation, users and remote devices management
Internet connection via PROXY for Control Center and Runtime
Local network operation without license
Runtime update procedure with automatic shutdown and restart of services *
Log & Audit of Domain administration activities
Log & Audit of session's activities
Internet sharing for LAN devices
-
-
Licence movable up to 20 times 
-
-
-
-
Runtime automatic update
Web access to the remote desktop
Multimonitor remote desktop support **
-
-
-
Sending notifications for support requests also by e-mail***
-

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Configurators
Software Setup

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